Last Updated: April 11, 2025
At BSA Hearing & Speech Centre (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bsahearing.com or interact with our services. By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Website.
1. Information We Collect
We collect information about you in the following ways:
a. Information You Provide
When you use our Website, you may voluntarily provide personal information through our third-party contact form. This may include:
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- Name
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- Email address
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- Phone number
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- **Any additional information you choose to provide in the message field (e.g., inquiries about services or appointments)
This information is collected solely for the purpose of responding to your inquiries, scheduling appointments, or providing service notifications.
b. Automatically Collected Information
When you visit our Website, we automatically collect certain information about your device and browsing activity using cookies, Google Analytics, and other tracking technologies. This may include:
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- Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
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- Usage Information: Pages visited, time spent on the Website, referral URLs, and interactions with our content.
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- Location Information: Approximate location based on your IP address (we do not collect precise geolocation data).
c. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our Website. Cookies are small data files stored on your device that help us understand how you interact with our Website. The types of cookies we use include:
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- Essential Cookies: Necessary for the Website to function properly (e.g., maintaining your session).
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- Analytics Cookies: Used by Google Analytics to collect aggregated data about Website usage (e.g., number of visitors, popular pages).
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- Preference Cookies: Allow us to remember your preferences (e.g., language settings) to improve your experience.
You can manage your cookie preferences through your browser settings or our cookie consent tool (if applicable). However, disabling cookies may affect the functionality of the Website.
2. How We Use Your Information
We use the information we collect for the following purposes:
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- To Respond to Your Inquiries: Information submitted through the contact form is used solely to communicate with you regarding your inquiries, schedule appointments, or provide service notifications.
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- To Improve Our Website: We use aggregated data from Google Analytics and cookies to analyze Website performance, track user behavior, and optimize content and functionality.
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- To Enhance User Experience: Cookies help us personalize your experience by remembering your preferences.
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- To Ensure Security: We may use device and usage information to detect and prevent fraudulent or unauthorized activity on our Website.
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- To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, or legal processes.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:
a. Third-Party Service Providers
We use third-party service providers to operate certain functions of our Website. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data. They include:
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- Google Analytics: To analyze Website usage and improve our services. Google Analytics collects anonymized data, and we do not share personally identifiable information with Google. For more information, see Google’s Privacy Policy.
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- Third-Party Contact Form Provider: Our contact form is powered by [Third-Party Provider Name], which processes the information you submit to enable us to respond to your inquiries. For details on their data practices, see [link to third-party provider’s privacy policy].
b. Legal Compliance
We may disclose your information if required by law, such as in response to a court order, subpoena, or other legal process, or to protect our rights, property, or safety, or that of others.
c. Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.
4. Your Choices and Rights
You have certain rights and choices regarding your personal information:
a. Contact Form Information
You are not required to submit information through our contact form. If you choose to do so, we will use it only for the purposes outlined in this policy. You may contact us at [clinic contact information] to request the deletion of your submitted information.
b. Cookies
You can control cookies through your browser settings or our cookie consent tool (if available). You may opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On.
c. Do Not Track
Our Website does not currently respond to “Do Not Track” signals from browsers. However, you can manage tracking preferences through your browser settings or our cookie settings.
d. Your Privacy Rights
Depending on your jurisdiction (e.g., GDPR for EU residents, CCPA for California residents), you may have the following rights:
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- Access: Request a copy of the personal information we hold about you.
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- Correction: Request correction of inaccurate or incomplete information.
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- Deletion: Request deletion of your personal information, subject to legal obligations.
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- Restriction: Request that we restrict the processing of your information.
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- Data Portability: Request a copy of your information in a structured, commonly used format.
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- Opt-Out: Opt out of the sale of your personal information (note: we do not sell your information).
To exercise these rights, please contact us at [clinic contact information]. We will respond to your request in accordance with applicable laws. We may need to verify your identity before processing your request.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
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- Encryption of data transmitted through our contact form (e.g., SSL/TLS).
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- Regular security updates to our Website and third-party services.
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- Access controls to limit who can view your information within our organization.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain personal information submitted through the contact form only for as long as necessary to fulfill the purposes outlined in this Privacy Policy (e.g., responding to your inquiry or providing service notifications) or as required by law. Automatically collected data (e.g., from Google Analytics or cookies) is retained in aggregated or anonymized form for analytical purposes and may be stored for longer periods.
7. Third-Party Links
Our Website may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our Website is not intended for individuals under the age of 13 (or 16 in certain jurisdictions, as required by law). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will take steps to delete it promptly. If you believe we have collected information from a child, please contact us at [clinic contact information].
9. International Data Transfers
If you are located outside the United States, please note that your information may be transferred to, stored, and processed in the United States, where our servers and third-party providers are located. We take steps to ensure that any international data transfers comply with applicable privacy laws (e.g., GDPR for EU residents). By using our Website, you consent to the transfer of your information to the United States.
10. Health Information (HIPAA Compliance)
If you submit health-related information through our contact form, we treat it with the utmost care and in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable. We use such information only to respond to your inquiry or provide services and do not share it except as described in this Privacy Policy or with your explicit consent.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Website functionality. We will notify you of material changes by posting the updated policy on our Website with a revised “Last Updated” date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at https://bsahearing.com/contact-us/
